FAQ's

  
What is a Soy candle?
Soy candles are made from soybean wax, a renewable resource. Soy wax is non-toxic, burns cleaner and longer, and cleans easily with soap and warm water. Soy candles are becoming the preferred candle of choice for health-minded candle-lovers who are tired of paraffin candles.

Why switch to soy candles? 
You've probably noticed when you light a paraffin candle within minutes, you see black residue rising from the burning wick and staining the jar or container. These fumes will not only blacken the container, but can blacken your walls, ceilings, etc. Now, imagine that same soot being inhaled into your lungs. Candles made from soy wax do not emit the soot and fumes that are attributed to toxic paraffin candles.

How do you make your soy candles?

Cinnamon Pink hand pours each and every candle, therefore producing an authentic handmade product with unique characteristics. The wax we use is both FDA approved and Kosher certified. Our candles smell so good because we use the maximum allowable premium fragrance blends and/or natural essential oils. We also use coloring to accentuate the look, however you may request a dye-free candle.

What is the best way to care for my wick?

We use lead free all cotton wicks. Always keep your wick trimmed to 1/8” inch (a nub). We use a special self trimming wick therefore after the first burn you will not have to trim the wick unless you choose to.
 

How should I burn my soy candles?

It is important to remember candles have a memory. For the first burn, please be sure to burn it long enough for the wax melt pool to be the width of the candle. A full melt pool will avoid wax tunneling, however if this happens simply tilt the jar toward the unbelted wax.  A full melt pool will increase the scent throw.

How long should I burn my CP soy candle?

The optimal burn time is 2-3 hours at a time. This enables the wax to melt and fragrance to distribute throughout the room.

Where should I burn my soy candle?

On a stable surface free from drafts. Away from sunlight, the reach of children, pets and any material that may catch fire.

Where should I store my soy candles?

Store your candles in a cool dry place. Candles may melt in temperatures over 80 degrees Fahrenheit. Soy candles may discolor or fade when they are exposed to sunlight or fluorescent light for extended periods of time.

My candle seems to be burning more on one side?

Cotton wicks tend to bend at the tip so you might notice one side of the candle burning more then the other, this will usually even out, if it doesn't simply rotate your jar.

What is the wet oil on top of my candle?

This is referred to as Soy Sweat. Since soybean wax has a lower melting point than paraffin wax, it can release excess moisture. This is usually caused by extreme temperature changes due to shipping. We infuse our candles with the most fragrance and/or essential oils our soy wax will hold. The Soy Sweat is simply extra fragrance oils coming to the surface and will NOT affect the burn quality of your candle. You can leave it or wipe with a tissue or paper towel.

Why is there sometimes a white frost in soy candles?

Soy wax is a natural substance and has its own natural traits & characteristics. Natural wax often produces a frosted look. The natural vegetable base is a lot like chocolate and reacts like chocolate when heated and cooled. This trait should not be considered a flaw.

Why is there a wet spot on the side of my candle? Is this a defect?

No, this is where the soy wax has adhered to the jar. This is caused by temperature variations causing expansion and contraction of the soy wax. This is normal and does not affect the quality or performance of your candle.

Can I reuse the candle jar?

Sure, simply clean the jar with warm soapy water. You can use for tea lights, votives, home décor and/or nick naks.

How long will it take to get my order?

Your order will usually ship within 72hours unless you request a rush order. Wholesale orders may take longer. The Candle of the Month club orders will ship the first of every month.

What is your return and/or refund policy?

We are committed to our customers and satisfaction. Due to the integrity of our product we do not accept returns however if your candle is faulty or defective we will replace it with a like product, just contact us. All returns for physical defect must be made within 30 days of purchase date.

My candle smells so good do I have to light it?

No. Many of our customers use our candles as air fresheners and/or decoration. Place them any where you want, they will smell good without having to burn them.
 
Can I use these candles on a candle burner?
Yes Absolutely. This is a great option for those who do not wish to light candles, Just plug in your candle burner, place the candle on top and enjoy.

Do you sell your products wholesale?
Yes Please contact us directly at 888-440-0588 for prices.

How can we get your products in our store?
We are always looking for new partnerships. Please contact us at 888-440-0588.


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